Reeve Oversight · The agent
Crowngate Property Management
The management agreement, fee and scope — and how they're performing against it. The record stays in Reeve even if you change agents.
Management agreement
- Agent
- Crowngate Property Management
- Contact
- Diane Pryce
- Fee
- £240 per flat / year · £4,320/yr total
- Agreement start
- 1 Sep 2024
- Term
- 3 years
- Renews / review
- 31 Aug 2027 (in 448 days)
- Notice period
- 3 months
hartley@crowngate-pm.example.com 0113 496 0400
Scope of service
- Service-charge budgeting & collection
- Supplier management & payments
- Repairs & maintenance coordination
- Buildings insurance placement
- Statutory compliance
- Year-end accounts (via external examiner)
Performance against the agreement (KPIs / SLAs)
| Measure | Target | Actual | Status |
|---|---|---|---|
| Repairs — first response | 2 working days | 4.5 days | Below target |
| Service-charge collection | 98% | 91% | Below target |
| Statutory compliance | 100% | 83% | Failing |
| Director query response | 5 days | 6 days | Below target |