Reeve Start · Your Agent
Your current managing agent
Who runs your building today, what they're meant to do, and a clear record of how it's going — the basis for holding them to account.
Halcyon Property Management
poor serviceAppointed by Crestwood Estates Ltd (freeholder) · managing since 2019
marlborough@halcyon-pm.example.com 0161 496 0200
Contracted to provide
Service charge collection & accountingRepairs & maintenanceBuildings insurance placementCommunal cleaning & grounds
Appointed by the freeholder, not the leaseholders. Residents report slow responses, unexplained service-charge rises and a missing Fire Risk Assessment — see complaints and the evidence vault.
On the record
Concerns we've identified
Service charge demand 2026: +48% over 2 years — well above CPI; potentially challengeable under s27A.
Annual accounts 2024-25: Insurance commission to agent not disclosed — query under transparency rules.
Correspondence with Halcyon (12 emails): Pattern of poor responsiveness — supports a s24 case if needed.
Fire Risk Assessment: MISSING — no current FRA provided by the agent. Statutory compliance gap.
Communication with Halcyon Property Management
Full logRequested the current FRA and the buildings-insurance commission breakdown. No substantive reply received.
email · 30 May 2026