Reeve Start · Complaints
Formalise complaints — on the record
Turn a grievance into a clear, trackable complaint. Reeve drafts the letter; you approve and send. A documented pattern also strengthens your options later.
4 open1 escalated0 resolved
CMP-01
48% service-charge increase with no breakdown
AI-draftedService charges have risen ~48% over two years. Repeated requests for an itemised breakdown under s21/s22 LTA 1985 have not been answered.
Service chargeraised 30 May 2026 1 evidence2 updates
CMP-02
No current Fire Risk Assessment provided
AI-draftedNo current Fire Risk Assessment has been provided despite requests. This is a statutory compliance gap for a building of this height.
Safety / complianceraised 1 Jun 2026 1 evidence2 updates
CMP-03
Undisclosed insurance commission
AI-draftedThe 2024-25 accounts show an insurance commission paid to the agent that was not disclosed to leaseholders, contrary to transparency expectations.
Transparencyraised 31 May 2026 1 evidence2 updates
CMP-04
Slow response to communal repairs
A pattern of slow or no responses to reported communal repairs (entrance door, stair lighting). 12 emails over four months with little action.
Repairs & maintenanceraised 20 May 2026 1 evidence2 updates
Complaints and the agent's responses build a documented record — useful in itself, and evidence if you later challenge charges (s27A) or seek to appoint a manager (s24).